Return and Exchange Policy
Return and Exchange Policy
In accordance with the Ministry of Commerce and Industry’s regulations governing consumer exchange and refund rights, customers in Egypt may exchange or return items purchased within 14 days from the date of purchase,
Products must be in their original condition, unused, and in their original packaging.
Returns are only valid when the reason of return is any of the below:
■ receiving Wrong Item
■ Defective Item
The customer is responsible for the return shipping costs unless the item is defective or there was an error in the order.
Return Process:
- 1. Request a return through our customer service info@gkhairegypt.com
- 2. Returned order will be picked up by our courier service.
- 3. Items will be validated for the return eligibility.
- 4. If Eligible, your money will be refunded minus the shipping fees.
- · Important Note:
Returns or exchanges are not allowed during promotional periods or on discounted products.
Kindly note that “The Best Coco product cannot be returned or exchanged”
- · Maximum Quantity Per Order
GKHAIR reserves the right to cancel any order without giving any reason, especially orders that misuse the maximum allowed quantity during or after a promotion.
- Customer Feedback:
Thank you for choosing to shop with us! We truly value your business and appreciate any suggestions you may have on how we can serve you better in the future.