FAQs

Frequently Asked Questions

Order Confirmation

 What is the payment method?

You can choose to pay for Your order online by any payment methods you like as

·         Credit Card,

·         Mobile Wallet or Meeza.

·         Cash on Delivery.

What Happens after I place and Order?

You will be contacted by our Customer Service Team to confirm your order details and Address. Then your Order will be ready for shipping.

What Happens if I miss the Order Confirmation Call?

Our Customer Service team will try to contact you 3 times on 3 different days.

Incase we fail to reach you your order will be cancelled.

At any time you wish to confirm your cancelled order, you can contact us on our phone number 01211115291 and your order will be confirmed with same details and any discount applied or, you can place a new order of your choice.

What if I have Any question or a problem with my order or delivery?

You can contact us through our contact page or our phone number 01211115291

Do you ship anywhere?

Yes, we ship all over Egypt. Shipping costs will apply, and will be added at checkout.

How long will it take to get my order?

After confirmation call with customer service. Orders processed here will take 3-5 business days to arrive.

How to Refund the Returned Money

•  Receiving the Return:

After the returned product is received by the delivery team, the product’s condition will be checked to ensure it complies with the return policy.

•  Refund Process:

·         The amount paid for the order will be refunded, minus the shipping fees, within 2-3 working days after the return is accepted.

• Refund Methods:

·         Electronic Wallet or InstaPay: The amount will be refunded to the electronic wallet or InstaPay if the payment was made using these methods.

·         Refund to the Card: If the payment was made electronically via card, the amount will be refunded back to the same card within 14 working days.